Robert talks with Richard Weylman about the importance of customer service and how the companies that truly care about people recognize the experience that they create. Richard helps business owners and leaders think about the experience they are creating for customers and how to improve their customer experience. We share some good and bad stories of customer service and the impact it has on people. Richard Weylman ( Pronounced  while-men )Orphaned at age 6, Richard lived in nineteen foster homes and attended eleven different schools.Rather than becoming victim of those circumstances he overcame them and has had remarkable business success including as an award-winning general sales manager of Rolls Royce to heading sales and marketing for the Robb Report- A Magazine for the Luxury Lifestyle from its inception until its record liquidity event. A Hall of Fame inducted Keynote speaker Richard has also been inducted into the Customer Experience Hall Of Fame for his legendary work helping brands engage with their customers and retain them. He is the author of two international bestsellers, the latest of which, The Power of Why: Breaking Out in a Competitive Marketplace is in seven languages and is also a CEO Reads best seller. His next book 100 Proven Ways to Acquire and Keep Clients for Life  just released this March is available on Amazon or at your favorite bookstore.Finally, he is a Horatio- Alger nominee for his philanthropic work on behalf of orphans and widows. www.richardweylman.comX= richard_weylmanLinkedin https://www.linkedin.com/in/richard-weylman-keynotespeaker/