In this podcast, we delve into the exciting world of AI in customer service, mainly focusing on the telecom industry. We'll explore how Jimi Daodu's Hilda is pioneering a new era of customer interaction, the role of immersive and blockchain technologies in enhancing customer experience, and the future trends in telecom customer service.Join us as we discuss the challenges, opportunities, and groundbreaking impact of AI and blockchain technology in revolutionising how telecom companies engage with their customers.